Frequently Asked Questions

Are care workers screened before they come to our homes.

All staff have a police check renewed every three years.

If they have lived overseas, they are also required to complete a state declaration stating they have not been convicted of any crime overseas.

Visa status checks conducted.

Two professional referees.

Working with children checks and or NDIS screen checks,

Can I have the same carer?

Ideally, we would like to get a few carers familiar with your care and routine as possible, as one carer may not be ideal as everyone needs time off work. This also depends on the hours required for care by an individual. Our care coordinators will work with you to roster the best number of care workers according to your individual circumstances and preferences.

Can I give my care worker a thank you gift?

We understand that you appreciate the work that the support workers provide, however we ask that you do not give them gifts. Our company policy is that our carers are to refuse if offered presents.

Can I have a different worker if I do not like the one sent?

We understand that it is hard to find a best match at times. Everyone is different our care coordinators will try and change workers as soon as possible until we find the best match.